Prouds the Jewellers | Blacktown

Absolutely amazing service from Mandy and Marlene today.nI came in the store, feeling uneasy about an enquiry as I had just come from another prouds store that could not help me.nMany and Marlene made me instantly feel at ease with their bubbly personalities. They create a warm and welcoming environment, fit for anyone.nIf youu2019re looking for a positive retail experience, this is the store for you.

I generally prefer not to leave negative reviews, however; I just had quite off-putting experience and it has made me reconsider returning.nnI typically enjoy shopping at Prouds for my everyday jewellery, as I find their pieces to be cheap yet of decent quality. On a previous visit, I was assisted by a young saleswoman who was so lovely and helpful that I ended up purchasing four pairs of earrings, despite initially intending to buy just one set.nnHowever, my visit this morning was disappointing. When I entered the store, one team member had just finished assisting a customer, while the other two remained at the back of the store. Despite the store being empty, I was not acknowledged for quite some time. I had intended to purchase several simple bridal and bridal party earrings, so I remained patient and waited to be served.nnEventually, when I was acknowledged, I explained to the staff member what I was looking for. She brought over two panels of earrings from the back wall, placed them under the glass cabinet in front of me, locked it and then walked away to hide in the back. I looked around and all staff seemed to make themselves feel unavailable in the empty store.nnI was so shocked and decided that I was not going to be spending my money here, the experience left me feeling unwelcome and undervalued as a customer. Having previously worked in retail and still in customer service, I genuinely donu2019t understand why some choose to work in a customer-facing role if they are unwilling to offer even a basic hello as customers walk into the store. This is not a self-service store like a grocery or department store, customers rely on the sales team for assistance in making a purchase.

One aged lady in the shop, not a single customer and still got no time for customer service. Left in the middle of selection and never came back even after calling twice. Terrible. Complete embarrassment of entire Prouds.