Prouds the Jewellers | Burwood

Found some great Black Friday deals on their earrings for a gift. Not sure who served me but she was so friendly, kind and helpful. Very happy with the service I received here.

I had the pleasure of being helped by Nathan during my visit, and I couldnu2019t be more impressed. He was friendly, knowledgeable, and made the whole shopping experience a breeze. He really took the time to understand what I was looking for and offered excellent advice without any pressure.nnThanks to his help, I found the perfect piece, and his customer service was top-notch. Highly recommend visiting Burwood Prouds, a truly outstanding service!

I visited Prouds Jewellery on June 5th around 5 PM with my sister to buy a watch for a friendu2019s birthday. The watch had already been chosen, so we went in just to make the purchase.nnHowever, the experience was very disappointing and upsetting. When I asked a male staff member about the watch, his first response was, u201cDo you guys have a budget?u201d The tone was rude, and the way he said it felt racially biased and judgmental u2014 as if we couldnu2019t afford anything in the store just by looking at us. I left the store feeling humiliated and angry. Thereu2019s no excuse for that kind of attitude u2014 it was rude, condescending, and clearly racially biased. Itu2019s unacceptable for any staff member to treat customers like that. Prouds needs to seriously address this kind of behaviour if they care at all about respectful service and basic decency.