Prouds the Jewellers | North Rocks

Thank you Deb and staff for taking the time to fix my necklace, my late mother had purchased it there 3 years ago as a birthday present for me. While I was there I purchased a new bracelet. Good value. Highly recommend Prouds at North Rocks

Deb and Sharon were incredibly helpful throughout my journey to find the perfect watch. As a fussy person, I really appreciated their patience and the professional guidance they offered while I made my choice. Both ladies were not only knowledgeable but also funny, friendly, and genuinely supportive. I highly recommend. Cheers, Grant

If it was possible to leave a negative star review i would. My daughter bought me a ring for fathers day, purchased before fathers day not an expensive one just stainless steel with a cubic zerconia stone, just my style.nThey didnt have my size and the sales lady said they would have my size in the following week so my daughter payed for it in full. A week goes by and nothing so we called inquiring about it and we told it could be 6 to 8 weeks till it arives. Today is 11 weeks and many calls later only to be told it hadn't been ordered and they couldnt get one in my size so we go to get a refund and the manager on duty the same one who was on the day we purchased told us she was sorry but the lady who served us originally was only new (she had actually worked for the company 15yrs) and it took her over 30 minutes and a couple of phone calls to her manager to process the refund all the while trying to upsell to a more expensive ring which by the way they didnt have in my size. And after she finally processed the refund she said it will be in my daughters account in 3 to 5 business days, what an absolute joke PROUDS you really need to up your customer service game and i wont be buying the $600 watch from you that i was going to get from santa this year.nMy advice to anyone who cares goto Michael Hill better quality and customer service there i will never set foot in a PROUDS ever again.