Michael Hill | Parramatta

Marian provided exceptional service during my visit. She was patient, knowledgeable, and genuinely attentive while helping me choose the perfect ring. She took the time to explain the details clearly and made the entire experience comfortable and enjoyable. Her professionalism and warm approach truly stood out. I couldnu2019t be happier with both the ring and the service.

Iu2019m sharing my experience at Michael Hill Parramatta for others who may be considering buying engagement rings, wedding bands, or resizing services here.nnAfter having a ring resized, we noticed a visible faint line and that the band appeared to be significantly thinner at the bottom compared to before. We raised the concern politely and expected clear communication or guidance on next steps. Instead, the response from the store manager, Mike, came across as defensive rather than supportive, and another staff member seemed to rush the inspection. This didnu2019t give us confidence in the quality of the ring resizing or the after-sales service at this store.nnWe escalated the concern to the regional manager, Ankush Arora, but the replies we received were template-like and didnu2019t address the specific workmanship issue or offer a practical resolution. For a purchase that holds emotional and financial value, we expected more thorough customer service and accountability.nnMichael Hill has a strong brand and beautiful designs, but the customer service and aftercare at the Parramatta store did not reflect the level of professionalism we expected. When youu2019re purchasing engagement rings or wedding jewellery, trust and communication matter just as much as the product itself.nnFor comparison, we recommend also looking at Temple & Grace. In our experience, their customer service, transparency, and craftsmanship explanation were more detailed and reassuring.nnThis review is shared to assist others who are researching Michael Hill Parramatta jewellery reviews, ring resizing experiences, and customer service expectations before making a purchase

Incredible experience in this store. It seems like the team and management has changed?nThe service is much better, the store layout and stock is great.nWhatever has happened, keep it up!nBig thank you to Mei for all your help!