Lovisa | Maroochydore

One star is being generous! Absolutely no idea on customer service. Had a booking gor my niece to get a piercing. Piercer finished a job then spent 10 minutes talking to her friend, then left the store leaving us standing there for the whole time we there. Wouldn't give my business to any store of this company. Useless staff. Young girls says it all really!

I had my Helix pierced at Lovisa, 9 weeks later it still wasn't healed in fact it became very infected. I have been very meticulous in keeping it clean. I did some research and found out that you should NOT pierce your helix with a piercing gun which Lovisa did use and it should not have a butterfly back which Lovisa also used. Very disappointed in the experience. I will never go to Lovisa for piercings again.

I went to buy something from this Lovisa and stood patiently at the counter with my money ready on November 2nd 2025. One girl was serving. The other was messing with the till and talking to a friend. She saw me waiting. I Stead of just putting the transaction through. She packed up her stuff in front of me and then asked if I was ok. I said I just wanted to oay for this afyer waiting 5 minutes.nThe server lady then instead of taking the money informed me she was going on a break and I would have to wait for the girl already serving someone.nI put the product back and left. The server girl that was on a break stood in the shop chatting to her friends.nnNever have I entered a shop that did not want my money like that before. I guess the owner does not care about customer service and the staff are useless.nnI would not bother going here unless you want to be treated poorly by young girls and you want to waste your own time.