Prouds the Jewellers | Waurn Ponds

I came into Prounds waurn ponds wanting to get a gift for my friend. I was in the store looking around clearing wanting some assistance, I also work in retail so I know how important and emphasised customer service is. I went to another jewellery store to take a look but circled back to be ignored again. I will not be supporting this location and neither should you.

Went in a couple of weeks ago on Saturday and had a browse with my partners mum, I found a ring I feel in love with. Unknowingly my Partners mum sent it to him. He had her go back in the next day without me knowing to pick the ring up. A week later I went in to look at earrings and the lady who served us on the Saturday when we were browsing asked me where the ring wasu2026. It was an engagement ring that I was looking at on the Saturday. This lady said that u201csheu201d my partners mum went back in to get it. I was a very very regular customer here at Prouds and yes the manager today looked disappointed when I told her, but I think they need a serious recap.. if you donu2019t see a ring on my finger and you knew it was brought. Donu2019t bring it up. It ruined the proposal for myself and my partner who was trying to organise it. She tried to back herself up today saying he can still u201csurpriseu201d me. The surprise was ruined when she told me he brought the ring. Super super disappointed. A proposal is a big deal for a couple and it got ruined for a both of us.

Huge thank you to the Boss of WAURN PONDS Prouds the Jewellers at Waurn Ponds Shopping Centre.nHe went above and beyond today, helping my soon-to-be 18-year-old daughter pick out some jewellery as part of her present from us.nWe ended up being unsure about the 3 items, only asking the cost of one item. He walked to the register and got another lady to put the transaction through. He gave us the ring she chose for FREE ud83dude2fnI know we purchased two other items, but this went above and beyond. He humbly walked away when we were served, saying nothing. The lady said it was a present for her 18th birthday. Thanks, Prouds the Jewellers at Waurn Ponds. Thank you for making her day, and mine. This was pure, genuine kindness ud83eudd17ud83eude77