Angus & Coote | Taylors Lakes

I was served by the amazing Layla at the watergardens store, great customer service, she went above and beyond.n10/10. She was genuine and she made sure I was understood. Exceptional service!! u263aufe0fud83eudd29ud83eudd29nI felt like I was with a friend who genuinely cared about what I wanted and she understood me really well!! She took interested and gave attention and time, rarely you get this level of service these daysu2764ufe0fThanks Layla!nI bought a sapphire, diamond and gold ring along with a guess watch with genuine diamonds u2728in love with both pieces ud83dude0dnThank you once again Layla!! Keep up the good work!

Iu2019m extremely disappointed with the service I received today from Annette at the Watergardens store. From the moment I approached the counter, her attitude was rude, dismissive, and unnecessarily hostile. Before I even asked for a larger box, she made me feel like I was an inconvenience just for being there.nnIu2019m a regular customer at this store, and Iu2019ve never had an issue requesting a larger box or bag for a chain purchase. When I politely asked Annette, she abruptly refused without any valid explanation. Her tone was argumentative and disrespectful, and I walked out feeling dismissed and disrespected.nnTo make sure I hadnu2019t misunderstood, I returned with my partner and spoke to a younger staff member. The contrast in service was immediate she was polite, respectful, and happy to help. She said u201cyes, of course,u201d and went to get a larger bag.nnBut then Annette ran over to her, out of spite to intervene, and told her not to give it to me. The way she rushed to intervene felt targeted, petty, and completely unprofessional. It was very clear that her behaviour wasnu2019t about store policy u2014 it felt personal and intentionally obstructive.nnThis kind of conduct is unacceptable for someone representing a brand. No customer should be treated with disrespect or hostility, especially over something so simple. Annetteu2019s behaviour from start to finish left me feeling devalued and uncomfortable, and it has genuinely made me reconsider shopping at this location.nnI sincerely hope management addresses this issue, because loyal customers shouldnu2019t have to experience such unprofessional and spiteful treatment.

Be cautious when dealing with this shop. Very poor customer service. I went in to exchange a watch that was given to me as a gift. After a long and frustrating discussion, the customer service agent finally agreed to exchange it and issued a gift voucher for the difference. She clearly stated the voucher would be valid for one year. However, when I went to use it at another branch, I was told it had already expired u2014 on the same day it was issued!nI feel completely disappointed. I lost my money and my trust in this business due to their dishonesty and lack of integrity.