Swarovski | Sydney

Excellent service both from the young lady and gentleman staff today. They were definitely very busy with volume of customers due to sales and Xmas purchasers but they were absolutely calm, professional and went out of there way to ensure you were looked after. Everything was explained regarding product and payment and presentation & wrapping of products was excellent. Well done to them both and would definitely shop with them again.

I am writing to formally lodge a complaint about the extremely unprofessional and discourteous service I received at the Swarovski boutique in QVB at around 4:00 PM today.nnI was informed of a QVB-wide promotion where customers who spend a total of $500 are eligible to redeem a Swarovski snowflake pendant. Uncertain about the exact redemption location, I went to the Swarovski store and approached a middle-aged Asian female staff member standing at the checkout counter. I asked my question politely, but she responded with obvious impatience, saying, u201cI donu2019t know what you mean?u201d When I showed her the official image of the promotion to clarify the details, she outright denied the existence of the activity and rudely told me to leave the store and ask someone else for assistance.nnAs a customer who intended to participate in the promotion, I felt deeply offended and disrespected by her dismissive and unhelpful behavior. Her attitude not only violated the basic professional ethics that customer-facing staff should adhere to, but also ruined my shopping experience at QVB and damaged my impression of the Swarovski brand.nnI sincerely hope that QVB can conduct a thorough investigation into this incident, urge the relevant staff to improve their service awareness, and provide me with a clear explanation as well as specific guidance on the redemption process of this promotion.

Terrible assistance. They made me come back for nothing as the lady didnu2019t bother to check the inventory. They had the item in stock and didnu2019t need to reorder. Very disappointed in the service. Product is as usually though.