Prouds the Jewellers | Noarlunga

Extremely disappointing experience with Prouds Jewellers.nnI was sold a wedding ring and told it could be resized after my wedding. I specifically explained that I was getting married that weekend and was reassured that bringing it back afterward to be resized would be u201cno problem.u201dnnWhen I returned after my wedding, I was suddenly told the ring could not be resized at all and that my only options were to swap the ring (which I had just been married with) or pay to have it remade. None of this was disclosed to me before the purchase. The sales assistant who sold me the ring made a clear mistake by failing to explain this important detail.nnTo make matters worse, the staff member I dealt with at that point was incredibly rude. I asked to speak with the manager, who thankfully acknowledged the error and arranged for the ring to be remade at no cost u2014 which I appreciate. However, it then took 8 weeks for me to get my wedding ring back.nnWhen I finally went to collect it, the staff were once again rude and dismissive.nnOverall, there was a complete lack of customer service, poor communication, and little understanding of their own store policies. What should have been a special and meaningful experience surrounding my wedding ring was instead stressful and unpleasant.nnI would not recommend Prouds based on this experience.

Got everything I needed in the one shop friendly staff very helpful my nephew was very happy

Kristen was amazing throughout our experience, we were looking for multiple different types of jewellery. Will be coming back for future jewellery purchases.