Prouds the Jewellers | Nambour

Had an awful experience this morning after being a long time customer, having spent thousands at this store. I went in and was approached by a staff member (middle aged woman), I asked whether I could get a small diamond replaced that had fallen out of my wedding band (purchased from them 5 years ago), she told me they donu2019t do that there, and told me to go elsewhere. I then asked if I was able to get my rings cleaned, to again be told to try elsewhere. She then walked off as if I didnu2019t even exist. I believe I was turned down as I wasnu2019t there to purchase anything new, I know for a fact this shop does repairs and cleans. Super disappointing service and have now lost a customer.

I had an aweful experience returning a pair of broken earrings/studs yesterday the manger was so rude and unhelpful, she then passed me on to another work colleague as she said she couldnu2019t deal with me. The other colleague was very abrupt too. Would not recommend going there for jewellery ud83dude2b

I did not have great service from a female staff member (I think Crystal was her name.) the other day. I purchase all my jewelery needs from them previously and have always had a pleasant and helpful sales person. This girl had only been back a few weeks but don't remember seeing her there before. She was nearly rude when trying to make conversation with her. Not a very pleasant experience.