Prouds the Jewellers | Launceston

I have been a regular customer at Prouds Launceston over the years, but Iu2019ve noticed a drastic decline in customer service recently. Every time I visit, the staff seems disengagedu2014often not doing much of anything, yet still asking me to wait, saying theyu2019ll be with me in a moment. Thereu2019s no greeting, no u201chellou201d or u201chow are you?u201d to set a welcoming tone.nnDuring my last visit, I asked for advice on a necklace, but the staff member barely responded or engaged, not even a smile. This was far from the warm, friendly experience I remember from past years. It was disappointing enough that, even though I found a necklace I liked, I decided to leave and head over to Pandora. There, I received outstanding service with friendly and attentive staff who genuinely cared about my experience.nnSomething has clearly changed at Prouds Launceston, and it feels like the culture has shifted in the wrong direction. The staff seems in need of retraining or perhaps a refreshed team altogether to bring back the customer-centered approach that once made this store a pleasure to visit. Until that happens, Iu2019ll be shopping anywhere else. There are people begging for jobs and this is who is working? What in the world

Good location easy to findnLarge spacious clean store and good customer service . Not busy in the afternoon . Would recommend this store was easy relaxed shopping or just browsing

Today I brought a silver curb chain and a 9ct gold and London Blue 9mm Topaz stone. The stone, nice and dark with good clarity set in gold. The staff member that served me we very polite and friendly and helpful. Always for me a good store to shop in, Launceston. Cheers