Prouds the Jewellers | Gungahlin

To Sahil Singh,nnI am writing as another customer who was present in the store at the time you claim this incident occurred.nnTo be very clear: what you have described did not happen. Your accusation of racism is false. Making serious allegations of racism without evidence is not only irresponsible, it borders on defamatory conduct and should not be made lightly.nnI observed the interaction in question. The staff member you have singled out was assisting another customer at the time. She did not say she was u201cbusyu201d in a rude manner u2014 she was visibly engaged with someone else, which is normal in any retail setting. That is not discrimination; it is simply how queues work.nnWhat is concerning, however, is your decision to racially profile the employee in your complaint by focusing on her ethnicity and appearance while simultaneously accusing her of racism. That contradiction speaks for itself.nnInterpreting imagined facial expressions, assigning intent, and then escalating it into an accusation of racism does not make it true. It makes it an exaggeration at best, and a false allegation at worst. Claims like this undermine genuine instances of discrimination and unfairly target staff who were doing their jobs.nnYou are entitled to shop wherever you choose. You are not entitled to fabricate events or make damaging accusations because you were not immediately attended to.nnRegards,nA Customer Who Was Actually There

I was shocked by the racist treatment I received from your staff. On 30 December 2025, I walked into your shop to buy some jewellery. One of your Asian staff members, with black fringe, looked at me as I entered and made faces. This happened three times. When I approached her for assistance, she rudely told me she was busy and couldnu2019t help. This treatment was simply disgusting and racist. If your staff isnu2019t comfortable dealing with diverse customers, they should be asked to work elsewhere. I donu2019t deserve to be treated this way. Thanks to your staff, I spent my money elsewhere.

Crystal, the manager at Gungahlin store is terrible person. I gave her my citizen watch to fix the broken dial, but she called it back after 3 months without getting it fixed and happily wasted my 3 months. She was very rude over the phone with me and kept talking nonsense without even listening to my concern and deliberately called my watch back without getting it fixed. Never gonna buy again from this store. ud83dudc4eud83cudffc