Angus & Coote | Frankston

Donu2019t shop at Angus & Coote!nnNecklace on sale at $449 down from $749 less than a month ago is now $899, more double the sale price and a $150 jump from the normal pre-Christmas price.nStaff in store didnu2019t even attempt to secure a sale and let me walk out after they wouldnu2019t come even close to the sale price.nTalk about price gouging!!!nYouu2019ve just lost me as a customer! ud83dudc4eud83cudffbud83dudc4eud83cudffbud83dudc4eud83cudffb

I purchased a pair of 9ct Gold earings, originally $ 129.00 on sale for $70 from Cranboune Store. The post came away the same day. I was at Frankston the next day so I took them to this store. 2 staff there could not make a decision because head office finishes at 4 pm. However the store is open until 5.30. I had to go back. The manager had called me and was trying to troubleshoot for me. When I went into the store to bring back earings the staff member was rude, she didn't let me explain and told me I should have taken back to Cranbourne. The manager intervened and the earings were sent back to head office. Waited 8 days and called. Staff couldn't give me an answer. These earing are poor quality. Very thin gold and probably a manufacturing fault, that is why the post fell off. However they wouldn't refund. I told them I don't want repaired or exchanged. I was fortunate that it happened while I was at home otherwise I could loose them while wearing them out. They would only supply a gift card. I ended up asking my credit card company to supply a refund on my card and they investigate. This company does reply to emails put through their website. The staff can't make decisions. This was a time consuming exercise and I was without the earings that I needed. Don't purchase from Angus and Coote, Prouds or Goldmark as they are under the same banner and they sell inferior merchandise.

I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff werenu2019t one bit helpful at all. Iu2019ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didnu2019t remember me. Had the audacity to say the Frankston store didnu2019t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply theyu2019d understand that customers need to be treated with more respect. And also I donu2019t appreciate staff at Frankston laughing thinking the whole thing is a joke. Iu2019m not surprised Product Review has a 1.7 star average for this company.nnI suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.