Swarovski | Castle Hill

Very poor customer service. I went to this store hoping their staff would have the right equipment to fix my tangled necklace. Unfortunately, the lady assisting me had a terrible approach. She told me she had tried but couldnu2019t fix it, and that my request wasnu2019t her priorityu2014other customers buying items were her priority.nShe then said she only had two hands and a tweezer, and when I responded, she told me to just leave it and maybe she would do it if she had time, otherwise not.nThis kind of attitude is unacceptable. The store should pay attention to staff behaviour and train them in proper manners, as this is how clients get disappointed. Seriously, the service provided by this lady was very poor.

No customer in store when I walked in. Yet none of the 3 shop keeper could be bothered to even say hi. They ignore me the whole time and just chatted and laughed among themselves.

Poor customer experience, ignored on arrival, waited for a collection with three team members then one for free person then to offer to do, then served other while serving myself!! Only will shop online instead of instore with this lack of service!